1. Privacy policy
We take the protection of your personal data very seriously and strive to provide you with comprehensive information about the processing of your personal data. The following privacy policy explains how and for what purposes we process your personal data when you visit our website, visit us on social media or contact us.
As a rule, the personal data of yours that we collect is obtained directly from you. The statutory basis is, in particular, the EU General Data Protection Regulation (GDPR).
Version 1.7
Controller within the meaning of Article 4(7) GDPR
The controller responsible for data processing within the meaning of Article 4(7) GDPR responsible for the processing of data described below is:
PreZero Belgium BV
Delori-Maeslaan 1
9940 Evergem
Belgium
Email: account.be@prezero.com
Telephone: +32 (0)9 3966230
2. Communication by e-mail/telephone/mail/contact form
2.1 Purposes of the processing/legal basis
We treat all personal data that we receive from you by e-mail, telephone, mail or contact form confidentially. We use your data solely for the limited purpose of processing your inquiry. The legal basis for the processing is Article 6(1)(f) GDPR. Our legitimate interest arises from the interest in responding to your inquiries so that customer satisfaction is ensured and promoted.
When you send us personal data by contacting us for purposes of initiating or performing an existing contractual relationship, Article 6(1)(b) GDPR is the legal basis for data processing.
2.2 Recipients/categories of recipient
As a rule, we do not transfer the data to third parties outside PreZero Belgium BV. In exceptional cases, we will have a processor process the data on our behalf. Such processors are carefully selected and bound by contract in accordance with Article 28 GDPR.
2.3 Obligation to provide your data
You are under no statutory or contractual obligation to provide personal data to us. However, if you do not provide us with the data required to process your request, we will not be able to process or respond to it.
2.4 Storage time/criteria for determining storage time
We delete or securely anonymize all information we receive from you when you make inquiries no later than 90 days after the final response is sent to you. The information is retained for 90 days in case you contact us again after a receiving a response from us on the same matter and we need to refer to our previous correspondence. Based on experience, we generally do not receive any questions concerning our responses after 90 days. If you assert your rights as a data subject, your personal data will be stored for three years after the final response in order to document the fact that we provided you with comprehensive information and that the legal requirements have been met.
Personal data that you send to us as part of initiating or performing a contract will be deleted after no more than 12 years.
3. Data processed when you visit this website
3.1 Purposes and legal basis of processing
When you visit this website, log files are generated containing the following information:
the website/application from which you accessed our site (referrer URL);
the IP address;
the date and time of access;
the client request;
the http response code;
the data volume transmitted;
the name and URL of the requested file;
information about the type of browser and operating system you are using;
the name of your Internet service provider.
The legal basis for the processing is Article 6(1)(f) GDPR. Our legitimate interest arises from our interest in protecting our systems and preventing improper and/or fraudulent activity each time that a user accesses this website.
Where processing of the aforementioned data is necessary for preparing or performing a contractual relationship, we process your data on the basis of Article 6(1)(b) GDPR.
3.2 Recipients/categories of recipient
In exceptional cases, your personal data may be accessible for support and maintenance purposes of Schwarz IT KG, Stiftsbergstraße 1, 74172 Neckarsulm, as our website is operated on our behalf on servers provided by Schwarz IT KG.
3.3 Obligation to provide your data
You are under no statutory or contractual obligation to provide personal data to us. However, such data will be processed for technical reasons as soon as you access our site. The only way to prevent your data from being processed is to stop using our website.
3.4 Storage time
We store the aforementioned data for a period of 10 days.
4. Cookies
We, PreZero Belgium BV, Delori-Maeslaan 1, 9940 Evergem, Belgium are the controller with respect to data processing in connection with the use of "cookies" and other similar technologies to process usage data on all (sub-)domains at www.prezero.be.
Cookies are small text files that are stored on your end device (laptop, tablet, smartphone, etc.) when you visit our websites. Cookies do not cause any harm to your end device, nor do they contain any viruses, trojans or other malware. The cookie stores certain information that results in connection with the specific end device deployed. This does not, however, mean that we will immediately become aware of your identity.
You may also configure your browser to ensure that a warning appears every time a new cookie is placed. This makes the use of cookies more transparent for you. You may also configure your browser to refuse acceptance of all or some cookies from certain sources. Please be advised, however, that disabling cookies may limit the functionality of this website.
4.1 Purposes and legal basis of processing
Cookies and the other technologies used to process usage data are deployed for the following purposes, depending on the categories of cookie/other technologies:
Technically necessary: Technically necessary cookies help to make a website usable by enabling basic functions such as site navigation and access to secure pages. The website cannot function properly without these cookies.
Preferences: using these methods, we can take into account your actual or perceived preferences to enhance the user experience. For example, we can use your settings to display our website in a language relevant to you. They also mean we can avoid displaying products that may not be available in your region.
Statistics: these methods enable us to tailor the design of our services by producing anonymized statistics about how they are used. For example, we can use them to determine how better to adapt our websites to user habits.
Marketing: these enable us to display relevant advertising content based on an analysis of your usage behavior. Your usage behavior can also be tracked over various websites, browsers or devices via a user ID (unique identifier).
Depending on the purpose, the use of cookies and similar technologies to process usage data involves processing the following types of personal data in particular:
Technically necessary:
user inputs, in order to remember inputs across multiple sub-pages;
authentication data to identify a user after signing in, enabling you to access authorized content on subsequent visits (e.g., access to the customer portal);
security-related events (e.g., identifying repeat failed sign-in attempts);
required data.
Preferences:
settings to customize the user interface that are not linked to a permanent identifier.
Statistics:
pseudonymized usage profiles containing information on the use of our website. These contain in particular:
browser type/browser version;
operating system used;
referrer URL (i.e., the previously visited page);
host name of the accessing computer (IP address);
time of the server request;
individual user ID; and
events triggered on the website (web browsing behavior).
The IP address is routinely anonymized, which in principle means it is no longer possible to identify you..
We only store the user ID together with other data you provide (e.g., name, e-mail address) if you give us express permission to do so. In itself, we cannot use the user ID to identify you.
Marketing:
pseudonymized usage profiles containing information on the use of our website. These contain in particular:
IP address;
individual user ID;
products potentially of interest;
events triggered on the website (web browsing behavior).
IP addresses are routinely anonymized, which in principle means it is no longer possible to identify you.
We only store the user ID together with other data you provide (e.g., name, e-mail address) if you give us express permission to do so. In itself, we cannot use the user ID to identify you. We may potentially share the user ID and associated usage profiles with third parties via providers of advertising networks.
The legal basis for using preference, statistics and marketing cookies and similar technologies is your consent given pursuant to Article 6(1)(a) GDPR. The legal basis for using technically necessary cookies and similar technologies is your consent given pursuant to Article 6(1)(f) GDPR. We have a legitimate interest in ensuring the technical stability and security of website operation.
You may withdraw/modify your consent at any time with effect for the future without this affecting the lawfulness of the processing based on consent before its withdrawal. Click on the bottom left of the page to make your selection.
For an overview of the cookies and other technologies we use, including the respective purposes of processing, storage periods and any third party providers involved, see our cookie policy.
4.2 Transfer of data to third countries
To the extent that you have consented to the use of the relevant cookies, your data will be transferred to the servers of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, if it is processed using Google Analytics. This will also be the case if you play YouTube videos. Some of these servers are located in the USA. Data is transferred on the basis of standard EU data protection clauses.
In order to protect your data and ensure the secure transmission of forms, we use Google reCaptcha, a service provided by Google LLC ("Google"), on the basis of Article 6(1)(f) GDPR. Our legitimate interest follows from the aforementioned purposes. This service performs an analysis of various information to determine whether the data was entered by a person or by an automated program (bot). The information generated is transmitted to a Google server in the USA and processed there. The collection and analysis of that information does not enable us or Google to identify you. In particular, Google does not merge the information with your personal data.
For further information on Google reCaptcha, please see https://policies.google.com/privacy?hl=en or https://policies.google.com/terms?hl=en.
4.3 Obligation to provide your data
You are under no statutory or contractual obligation to provide personal data to us. You may prevent cookies from being stored by adjusting the aforementioned settings, selecting the categories of cookies accordingly or by withdrawing or modifying any consent you may have given.
4.4 Storage time
For information on the duration of storage for cookies, see our cookie policy. If “persistent” is entered in the “Lifespan” column, the cookie will be stored permanently until the corresponding consent is withdrawn.
5. Embedded YouTube videos
We have embedded YouTube videos on our website, which are stored at http://www.YouTube.com and can be played directly from our website. All videos are embedded with privacy-enhanced mode enabled, which means that no data about you as the user is transferred to YouTube if you do not play the videos. Data is only transferred if you play the videos. We do not have any control over this transfer of data.
You can find further information on the purpose and scope of data collection and how YouTube processes data in the provider's privacy policy. You will also find further information there about your rights in this regard and settings to protect your privacy. YouTube's Address and privacy policies: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; https://policies.google.com/privacy?hl=en.
6. Our social media sites
6.1 Responsibilities
The party responsible for the collection and processing of data described below (the controller) is in some cases us, PreZero Belgium BV, and in some cases the operator of the relevant social media platform. For certain types of processing, we and the platform operator act as joint controllers as defined in Article 26 GDPR.
We use the following social media sites:
LinkedIn:
https://www.linkedin.com/company/prezero-belgium/
6.1.1 The platform operator as controller
We have only limited control over the processing of data by the operators of social media platforms (e.g., the management of members and the information shared). In the situations in which we are able to have influence and can set parameters for the data processing, we endeavor to ensure within the confines of the options available to us that the social media platform operator deals with the data in accordance with data protection law requirements. In many cases, however, we are unable to influence the way in which social media platform operators process data and also do not know exactly which data they process.
Platform operators operate the entire IT infrastructure of the service, have their own privacy policies and maintain their own user agreements with you (where you are a registered user of the social media service). The operator is also solely responsible for all questions relating to the data that makes up your user profile, which we as a company have no access to.
You will find further information about the data processing performed by social media platform operators and your rights to object in the privacy policies of the operators.
LinkedIn:
https://www.linkedin.com/legal/privacy-policy?trk=d_org_guest_company_overview_footer-privacy-policy
6.1.2 PreZero Belgium BV as the controller
6.1.2.1 Purposes and legal basis of processing
We process data on our social media sites for the purpose of providing information to customers about services, promotions, prize draws, specific topics and latest company news, to interact with visitors to our social media sites on these topics, and to respond to relevant inquiries and positive or negative feedback.
We merely reserve the right to delete content if it becomes necessary to do so. We may share your content on our site if this is one of the functions of the social media platform, and communicate with you through the social media platform. Article 6(1)(f) GDPR is the legal basis for this. The processing is carried out for the purpose of our public relations work and communications. Operators have no ability to influence our processing of your data in connection with customer communications or prize draws.
As already mentioned, where social media platform operators give us the option, we make sure we design our social media sites to be as compliant as possible with data protection laws.
6.1.2.2 Recipients/categories of recipient
The data entered by you on our social media sites, such as comments, videos, images, likes, public messages, etc., is published by the social media platforms and is not used or processed by us for other purposes at any time. We merely reserve the right to delete unlawful content if it becomes necessary to do so. This would be the case, for example, for posts that infringe rights or violate the law, comments that incite hatred, offensive comments (sexually explicit content) or attachments (e.g., images or videos), which may be in violation of copyright laws, moral rights/rights of publicity or criminal law.
We may share your content on our site if this is one of the functions of the social media platform, and communicate through the social media platform. If you post an inquiry on the social media platform, we may also, depending on the required response, refer you to other more secure modes of communication that guarantee confidentiality. You always have the option of sending confidential inquiries to us at our address listed under no. 1 above or in the "legal notice" section of our website.
6.1.2.3 Obligation to provide your data
You are under no statutory or contractual obligation to provide personal data to us. When you use our social media sites for purely informational purposes, we do not collect any personal data. You can still visit our sites even if you do not wish to provide us with any personal data, but you will not be able to use any enhanced features such as the news function and the function allowing you to post images or comments etc.
6.1.2.4 Storage time
We delete or securely anonymize all information we receive from you when you make inquiries no later than 90 days after the final response is sent to you. The information is retained for 90 days in case you contact us again after a receiving a response from us on the same matter and we need to refer to our previous correspondence. Based on experience, we generally do not receive any questions concerning our responses after 90 days. If you assert your rights as a data subject, your personal data will be stored for three years after the final response in order to document the fact that we provided you with comprehensive information and that the legal requirements have been met.
All public posts that you put on our social media sites remain in the timeline for an indefinite period, unless we delete them as part of updating the information on the topic, they violate the law or breach our guidelines or policies, or you delete the post yourself. We have no control over the deletion of your data by the operator itself. The privacy policy of the relevant operator therefore also applies in relation to the storage period.
6.2 Processing as joint controllers
In some cases, we and the operator of the social media service act as joint controllers as defined in Article 26(1) GDPR:
We and the platform operator act as joint controllers with regard to the web tracking methods used by the social media platform operator. Web tracking can occur regardless of whether you are logged in or registered on the social media platform. As already explained, unfortunately we have almost no control over the web tracking methods used by social media platforms. We are unable, for example, to switch web tracking off.
The legal basis for the web tracking methods is Article 6(1)(f) GDPR. Optimizing social media platforms and the relevant fan pages is seen as a legitimate interest for the purpose of the above provision.
For further information about recipients and categories of recipients and the storage time/criteria for determining storage time, please refer to the privacy policies of the platform operators. We do not have any control over this.
You will find information on the rights available to you to prevent these web tracking methods in the privacy policies of the platform operators. You can also contact the platform operators about this using the contact details provided in the legal notice section of their respective websites.
We have only a very limited ability to influence and prevent the provision of statistics to us by social media platform operators. However, we do make sure that we do not receive any additional optional statistics.
Please be aware that it is possible that social media platforms will use your profile and user behavior data in order to analyze, for example, your habits, personal relationships and preferences etc. PreZero Belgium BV has no control over the processing or disclosure of your data by social media platform operators.
7. Your rights as the data subject
Under Article 15(1) GDPR, you have the right to obtain information, free of charge, on the personal data stored about you.
If the statutory requirements are met, you also have a right to rectification (Article 16 GDPR), erasure (Article 17 GDPR) and restriction of processing (Article 18 GDPR) of your personal data.
If the basis of processing is Article 6(1)(e) or (f) GDPR, you have a right to object under Article 21 GDPR. If you object to processing, your data will no longer be processed thereafter, unless the controller demonstrates compelling legitimate grounds for the processing which override the interests of the data subject in the objection.
If you have provided the processed data yourself, you have a right to data portability under Article 20 GDPR.
If the data processing is carried out on the basis of consent granted under Article 6(1)(a) or Article 9(2)(a) GDPR, you may revoke that consent at any time with effect for the future without this affecting the lawfulness of the previous processing.
In the above-mentioned cases, or if you have questions or complaints, please write to or e-mail the data protection department. You also have a right to lodge a complaint with a data protection supervisory authority. The data protection supervisory authority located in the state in which you live or where the controller is domiciled has jurisdiction.
8. Data protection department
For further questions concerning the processing of your data or the exercise of your rights, please contact the data protection department at:
PreZero Belgium BV
– Data protection department –
Delori-Maeslaan 1
9940 Evergem
Belgium